General questions, privacy and data rights
Ask us anything that is not about a specific order. This is also the address for data requests (access, correction, deletion) and for privacy questions.
Every message below opens a pre-written email in your own mail app, with the subject line and a short form already filled in. You just have to fill in the blanks and send it. Nothing is sent from this website — it opens your mail app, and nothing is tracked.
Ask us anything that is not about a specific order. This is also the address for data requests (access, correction, deletion) and for privacy questions.
Something is wrong with an order you placed - the download link has expired, the unlocked file will not open, or you need the password again.
Please do not attach your .qbw file to this email. We can find it from the order ID.
You are unhappy with the service. We aim to acknowledge within 2 working days and respond substantively within 10 working days.
You believe the service is being used to unlock a file the person does not own or have authority over, or you want to report another kind of misuse.
Please do not attach anyone's .qbw file. Describe what you have seen and we will look into it.
We are a sole trader registered in England. Our ICO data controller registration number is ZC278036. We reply to messages within 30 days, and we aim to acknowledge complaints within 2 working days — see our complaints procedure. For how we handle your data, see our privacy policy.