Privacy policy
What we collect
| Data | Why | How long |
|---|---|---|
| Your email address | To send you the download link and any support replies | 30 days, then deleted from our order database |
| Your uploaded .qbw or .qbb file | To replace the administrator password on a working copy and return your file to you | Working copy deleted within 24 hours of processing |
| The unlocked copy and your original file, which we send back | To give you a working download | Hosted for 7 days, then deleted |
| Order ID, tier, price, payment status | To handle refunds and accounting | 7 years (HMRC requirement for UK businesses) |
What we do NOT do
- We do not sell your data.
- We do not share your data with third parties.
- We do not use your file to train any AI model.
- We do not store your file longer than we need to.
- We do not send marketing email.
How we protect your data
Files are uploaded over HTTPS (TLS 1.2 or higher). Files are stored on a private server with no public IP. The server runs only the password-replacement service and the order database. The password-replacement service has no network access except to the order database and the email sending service.
Your file is never opened by a human unless you explicitly ask us to look at it (for example, to debug a failed unlock). If we do look at it, we tell you in writing what we found and what we did.
Who processes your data
Gary Dully, England. The password replacement runs on a server located in the United Kingdom. Emails are sent via a US-based email delivery service (used for inbound and outbound transactional email only).
Our data controller is Gary Dully, trading as Cosy Flats, Cosy Flats & Houses, qbwtojson.com and qbwfileunlock.com. We are registered with the Information Commissioner's Office as data controller number ZC278036 (registered 18 October 2026, expires 17 October 2027). Our registration certificate is available to view here.
Your rights (UK GDPR)
You have the right to:
- Ask what data we hold about you
- Ask us to correct or delete it (where we are not legally required to keep it)
- Complain to the Information Commissioner's Office (ICO) if you think we have mishandled your data
To exercise any of these, email [email protected]. We respond within 30 days.
Prefer a pre-written form? Use our contact page.
Cookies
This site sets no cookies at all - not for tracking, not for analytics, not for advertising and not for sessions. That is why there is no cookie banner on this site: there is nothing to consent to. The only thing we store in your browser is your chosen currency (US, UK, CA, AU or NZ), in local storage. That is a browser setting, not a cookie, it is never transmitted to us, and clearing your browser data removes it. See our cookie policy for the detail.
Changes to this policy
If we make material changes, we will update the "Last updated" date at the top and email anyone with an active order.
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This document is written in plain English. If anything is unclear, email me.